Refund & Returns Policy
Effective Date: May 2025
1. Returns
We accept returns within first 24 hours of delivery. To be eligible for a return, the item must be unused, in original condition, and in its original packaging.
2. Non-Returnable Items
- Gift cards
- Final sale items
- Customized or made-to-order pieces
3. How to Start a Return
Email our team at care@lykosarise.com with your order number and reason for return. We will provide return instructions and a return address.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original payment method within 7–10 business days.
5. Late or Missing Refunds
If you haven’t received your refund yet, first check your bank account. Then contact your credit card company. If you still have not received it, please contact us.
6. Exchanges
We only replace items if they are defective or damaged. For exchange requests, email us with clear photos and your order details.
7. Return Shipping
You are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable service or purchasing shipping insurance.
8. Questions?
Contact us anytime at care@lykosarise.com for help with returns or exchanges.